My shopping cart
Your cart is currently empty.Continue Shopping
For step-by-step instructions on how to return, please access our Return Form here and start the returns process by filling out the form and mailing the item(s) and form to us!
We can accept returns that meet the following criteria per our return policy:
Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Just Empress Me will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Just Empress Me E-Gift Card for use on a future purchase.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Just Empress Me does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Just Empress Me reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, Just Empress Me reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Just Empress Me items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a #JEMEmpressess return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #JEMEmpresses, we must ensure the safety, welfare, and comfort of all #JEMEmpressess across the globe.
Shoe Return Policy
We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. Complete a returns request form (included in your original packaging or by downloading and printing this form), and include it in your return package.
Note: Shoe returns are subject to all standard returns policies and procedures.
Because we can't ensure our #JEMEmpresses will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued. Note: We do not accept returns on bodysuits, swimwear, accessories, or undergarments.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and add the attachment to an email to email@example.com along with a description of the damaged item and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request to firstname.lastname@example.org within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Returns by Mail
Complete a returns request form (included in your original packaging or by downloading and printing this form), and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Just Empress Me reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resaleable condition.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. U.S. and International customers: we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Just Empress Me Returns
8401 Boeing Ave #971721
El Paso, TX 79910
Store credit in the form of a Just Empress Me E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Just Empress Me does not issue store credit for the original shipping charges.
Just Empress Me requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 30 days are considered to be “stale” returns.
Alternatively, Just Empress Me reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.